December 10th, 2009
But the minute you begin to rely on outside vendors, you expose yourself to their people, some of whom inevitably just won’t care enough or know enough or have the right skills to deliver the awesome experience you’re trying to deliver.
This is one of the main reasons why I dislike the ideas of consulting and outsourcing. The result is that companies may be able to lower their bottom line a little, but is that really worth it in the long run?
